The products sold are protected by the warranty for defects in the thing sold and by the limitation and forfeiture terms provided for by italian art. 1495 cc.. Goodfellas s.r.l. is liable to the aforementioned users for defects that make the products unsuitable for their intended use or that appreciably decrease their value.

Such defects must exist at the time of delivery of the product or must manifest themselves within one year of such delivery or within that different term from time to time indicated by Goodfellas s.r.l. for specific items or established by law. The defect must be reported, under penalty of forfeiture of the warranty, within eight days from the date on which it was discovered.

Any failures or malfunctions caused by accidental events or by the user's responsibility or by use of the product that does not conform to its intended use are therefore excluded from the scope of the Legal warranty.

Remedies available to the user

In order to take advantage of the warranty, the user must first provide proof of the date of purchase and delivery of the goods. It is therefore advisable for the user, for the purposes of this proof, to keep the order confirmation or the purchase invoice as well as the Transport Document or any other document that can certify the date of the purchase and the date of delivery.

In the event of a defect duly reported within the terms, the user has the right to free replacement of the goods or, in the event that such a remedy is not possible, to a reduction in the price or termination of the contract.

What to do in the presence of a defect in the purchased product

In the event that a product, during the validity period of the warranty, manifests what could be a defect, the user must contact the Customer Service TaigaMusic-Goodfellas s.r.l., using the contact details referred to in art. 14 below, which will promptly reply to the communication and indicate to the user the specific procedure to follow.

The costs of returning the product that is assumed to be flawed or defective are the responsibility of the user and are reimbursed only in the event that the dispute is justified.

Goodfellas s.r.l. will carry out the necessary checks to ascertain the existence or otherwise of the alleged lack of conformity. In the event that the defect exists, within a reasonable period, Goodfellas s.r.l. will replace the product and any repair or replacement costs will be borne by Goodfellas s.r.l.. If Goodfellas s.r.l. does not find the lack of conformity, it will not be possible to apply the warranty and the transport costs and any replacement costs will be borne by the user. Goodfellas s.r.l. will inform the user of the circumstance and of any costs to be incurred for the replacement.

The user who intends to regain possession of the goods previously returned for verification, is required to contact the TaigaMusic-Goodfellas s.r.l. Customer Service who will be able to place the goods in the customer's first useful order at no additional cost or will ship the goods to the customer at expenses of the latter.

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